joiya9 Privacy Policy – Your Data, Protected

1 Introduction

This Privacy Policy describes how joiya9 ("joiya9", "we", "us", "our") collects, uses, stores, and protects the personal information of players who use the joiya9 platform — including the website at joiya9.com and the joiya9 mobile application. This policy applies to all players in Bangladesh and anywhere else joiya9 operates.

joiya9 is committed to handling your personal data responsibly and transparently. We understand that trust is the foundation of any relationship between a gaming platform and its players. That is why we have designed our data practices to be as clear, minimal, and secure as possible. We collect only what we need, we use it only for legitimate purposes, and we protect it with serious security measures.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy. Together, these documents form the complete agreement between you and joiya9 regarding your use of the platform.

2 Data We Collect

joiya9 collects personal data in two main categories: information you provide directly to us, and information we collect automatically when you use the platform.

Information you provide directly:

• Full name as registered on your national ID or passport
• Mobile phone number (used as your primary account identifier)
• Date of birth (for age verification purposes)
• Mobile banking account details (bKash, Nagad, or Rocket number)
• Identity documents submitted for verification (national ID, passport)
• Communications you send to joiya9 support

Information collected automatically:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Session duration and pages visited on joiya9
• Games played, stakes placed, and game outcomes
• Deposit and withdrawal transaction records
• Login timestamps and account activity logs

3 How We Collect Your Data

joiya9 collects your personal data through the following channels:

• Registration form: When you create a joiya9 account, you provide your name, mobile number, and date of birth directly through the registration form on our website or app.
• Deposit and withdrawal transactions: When you make a deposit or request a withdrawal, your mobile banking account number is recorded as part of the transaction record.
• Identity verification: When joiya9 requests identity verification, you upload documents directly through the platform's secure verification portal.
• Platform usage: joiya9 automatically records data about how you use the platform — including which games you play, how long you play, and your betting patterns — through server logs and analytics tools.
• Customer support: When you contact joiya9 support via chat or email, the content of those communications is recorded and stored for quality assurance and dispute resolution purposes.
• Cookies and tracking technologies: joiya9 uses cookies and similar technologies to collect data about your browsing behaviour on the platform. See Section 6 for full details.

4 How We Use Your Data

joiya9 uses your personal data only for the purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• Account operation: To create and manage your joiya9 account, verify your identity, and provide you with access to all platform features.
• Payment processing: To process your deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Age and identity verification: To confirm that you meet the 18+ age requirement and that your account details are genuine.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, multiple account creation, and other prohibited conduct on the platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with your account.
• Platform improvement: To analyse how players use joiya9 and to improve the performance, design, and game selection of the platform.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling and to provide appropriate support tools where needed.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering obligations and any lawful requests from regulatory or law enforcement authorities.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers and bonus information.

joiya9 will never use your personal data to make automated decisions that have a significant legal or financial impact on you without giving you the opportunity to request human review of that decision.

5 Data Sharing

joiya9 does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to handle it securely and in accordance with this Privacy Policy.

• Payment processors: Your mobile banking account number and transaction details are shared with bKash, Nagad, and Rocket solely for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Where joiya9 uses a third-party service to verify your identity documents, your submitted documents are shared with that provider for verification purposes only.
• IT and security service providers: joiya9 uses trusted third-party providers for hosting, security monitoring, and platform analytics. These providers access data only as necessary to perform their contracted services.
• Law enforcement and regulators: joiya9 will disclose personal data to law enforcement authorities, regulators, or courts where required to do so by applicable law or a valid legal order.

joiya9 does not share your personal data with advertisers, marketing agencies, data brokers, or any other commercial third parties for their own use.

6 Cookies and Tracking Technologies

joiya9 uses cookies and similar technologies on our website and mobile app. Cookies are small text files stored on your device that help us recognise you when you return to joiya9 and remember your preferences.

joiya9 does not use third-party advertising cookies or allow external advertisers to place cookies on the joiya9 platform. You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies will prevent you from logging in to your joiya9 account.

7 Data Retention

joiya9 retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. The specific retention periods are as follows:

• Account data (name, mobile number, date of birth): Retained for the duration of your account and for 5 years after account closure.
• Transaction records (deposits, withdrawals, game stakes): Retained for 7 years after the transaction date to comply with financial record-keeping requirements.
• Identity documents: Retained for 5 years after account closure or as required by applicable law.
• Customer support communications: Retained for 3 years after the communication date.
• Game activity logs: Retained for 2 years for dispute resolution purposes.

After the applicable retention period expires, joiya9 will securely delete or anonymise your personal data so that it can no longer be linked back to you. If you request deletion of your data before the retention period expires, joiya9 will delete all data that we are not legally required to retain and will inform you of any data that must be kept for legal reasons.

8 Data Security

joiya9 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and joiya9 servers
• Encrypted storage of sensitive data including payment account details and identity documents
• Role-based access controls ensuring only authorised staff can access player data
• Regular security audits and penetration testing of the joiya9 platform
• Two-factor authentication options for player accounts
• Automated monitoring systems that detect and alert on suspicious access patterns

In the event of a data breach that affects your personal data, joiya9 will notify you as soon as reasonably practicable and will take all necessary steps to contain the breach and prevent further harm.

9 Your Privacy Rights

As a joiya9 player, you have the following rights regarding your personal data. You can exercise any of these rights by contacting joiya9 support at [email protected].

joiya9 will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

10 Children's Privacy

joiya9 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts.

If joiya9 discovers that personal data has been collected from a person under 18, we will immediately close the associated account, delete all personal data collected, and return any deposited funds to the original payment source. If you believe a minor has created a joiya9 account, please contact us immediately at [email protected].

11 Changes to This Privacy Policy

joiya9 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via the mobile number or email address associated with their account, and we will update the "Last Updated" date at the top of this page.

Your continued use of joiya9 after the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, you must stop using joiya9 and may request account closure and data deletion as described in Section 9.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the joiya9 privacy team. We take all privacy enquiries seriously and aim to respond within 24 hours.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• FAQ: Visit our FAQ page for answers to common questions

For data deletion or access requests, please include your registered mobile number and a brief description of your request in your email. joiya9 may need to verify your identity before processing certain data rights requests to ensure we are responding to the correct account holder.